St. Paul Travelers has introduced enhanced dashboards for e-CARMA, the customer portal to its risk management information system. Three distinct dashboards are available directly from e-CARMA’s home page. The dashboards organize and present actionable information, performance trends, claim outcome, and metric drill-down analysis.
“The new e-CARMA customer interface transports customers to the next generation of intuitive risk management analysis,” says Matthew Carden, vice president, risk management information services. “Our goal with this enhancement is to furnish our customers with fast, accurate, and secure access to their loss information.”
The red flags dashboard automatically identifies and posts critical information that will impact overall loss costs. Criteria may be customized to meet particular risk management needs. Key performance indicators and performance metrics are displayed on the performance dashboard to identify trends in loss outcomes and metrics that drive loss costs. The loss analysis dashboard allows intuitive drill-down and drill-up through multiple layers of customer data, uncovering areas of opportunity for frequency and loss reduction.
Available in the third quarter of this year, the dashboards represent a new standard in risk management information, according to Michael Strietelmeier, second vice president, risk management information systems.
The customer portal is accessible through the Internet. The navigation and intuitive design of e-CARMA permit point-and-click loss reporting, integrated access to real-time loss information, and links to both risk management functions and external risk management sources.