Columns
Inside Track
Today, an estimated 85 percent to 90 percent of the content created within an organization exists electronically. Business operations generate vast volumes of electronically stored information (ESI)—n...
Shop Talk
Being as how “Shop Talk” is about buying rather than building software, I thought it was time we talked about . . . buying software. There are a few simple but important questions that need to be cons...
Stats Watch
There are three phases of what Celent senior analyst Jeff Goldberg calls “producer portal maturity.” In his new study, “The Ideal Producer Portal,” Goldberg explains phase one is adopting the technolo...
Departments
Industry Intelligence
GEICO officially has opened the doors to its $28 million data center expansion in Fredericksburg, Va. The nearly 17,000-square-foot facility now serves as the core of GEICO’s voice and data operations...
Colonial Life & Accident Insurance Company’s new Web-based Harmony enrollment system was designed to help businesses address concerns regarding benefits enrollment management, including such issues as...
Business Solutions
The need to implement an imaging and document management solution at Illinois Mutual Insurance was captured succinctly by company chairman and president, Michael McCord, according to Bill Zimmerman, m...
Top Tech
Based in Metairie, La., a suburb of New Orleans, Gray Insurance is a family-owned high-risk workers’ compensation carrier with 120 employees and five offices in Louisiana, Texas, Oklahoma, and Alabama...
News
In the last economic downturn, cost cutting was rampant. Today, although companies are holding fast to their purse strings, business is showing more of a focus on value. Several reasons may account...