Columns
Inside Track
Insurers today face revenue pressures, increased competition, and a business environment fraught with potential financial risks. In such a dynamic environment, complex legacy-system transformations ar...
Trends & Tech
Service-oriented architecture (SOA), Web-oriented architecture (WOA), Web services, Web application programming interfaces (APIs)—why are we so concerned with these things? Why do we keep defining new...
Stats Watch
Insurance customers in the United States know the value of insurance—both to protect their property against risk and as an investment tool—probably more than people in any other country. However, the ...
Departments
Industry Intelligence
Building on its efforts to recruit and retain top financial services professionals, Massachusetts Mutual Life Insurance Co. (MassMutual) unveiled a new Web site that introduces career changers, indust...
Zurich has announced its small commercial business agents in the U.S. now will be able to access real-time quoting via Zurich’s new interface platform, ZPass, which allows agents to conduct their comm...
MetLife has continued its tradition of providing education to consumers with the release of an animated short film, entitled “Everybody into the Pool,” and the launch of Simplified by MetLife, an onli...
Business Solutions
When the leadership of The Hanover Insurance Group issued a challenge to its business units to make the transfer of book-of-business data as seamless a process as possible, it set forth a chain of eve...
Agent Relations
Having heard the arguments over the years, we decided to ask two key questions of an agent and then a carrier’s CIO. First, who actually owns the customer data? Second, with whom should that data res...
Top Tech
Eric Bulis considers himself a problem solver. He’s also enamored with technology and the role it can play in helping business. So, being CIO and head of operations at a midsize life insurance company...