Columns
Trends & Tech
The use of computers in business has transformed not only the way we do business, it also has transformed the way we regard and use computers. The first generation of business computers—early mainfram...
Shop Talk
Last year was an extraordinary time of stunning financial meltdown and the advent of political change. While the beginning of 2008 appeared rather positive and upbeat, by the end of the year we learne...
Stats Watch
Interest in business process outsourcing (BPO) among North American insurers, like most business investments these days, is declining, but a new report from Celent anticipates a BPO rebound once the e...
Departments
Industry Intelligence
Jackson National Life Insurance Company unveiled a new corporate Web site, www.jackson.com, adding tools and services to create a resource for advisers and their clients. Beyond applications that allo...
Business Solutions
Late last year, months after going live with a document management project, Janet Cochrane, COO of Renaissance Group, had a conversation with her husband, Bruce, who is the CEO of Renaissance. “He tol...
Agent Relations
While the goal of universal adoption of real-time technology for agent-carrier transactions remains elusive, newly elected ASCnet chair Mike Montgomery believes much can be achieved if both agents and...
Top Tech
When Alan Mercaldo joined MAG Mutual Insurance Company 16 years ago as a project manager, he could not have known he eventually would become the company’s first-ever CIO. “As access to information bec...