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Customer Connection
July 22, 2010 - By LAURA M. TOOPS
More independent agencies are taking advantage of advances in technology, including improved agency management systems, social media marketing methods and real-time capabilities, according to American Agent & Brokers’ 2010 reader agency automation survey....
July 22, 2010 - By ARTHUR D. POSTAL
Now that President Barack Obama has signed financial services reform into law, an intense lobbying effort will be set in motion to shape the regulations that will implement the bill to the liking of insurers, brokers and other interested parties....
July 22, 2010 - By MARK E. RUQUET
After several years of doing without contingent commissions, insurance broker Aon said it plans to begin accepting the bonus payments from carriers once again, drawing fire from risk managers and one of its chief competitors....
July 22, 2010 - By MARK E. RUQUET
There appears to be no letup in the commercial property and casualty soft market, as average premium prices deteriorated after showing some signs of stability over the past year, according to a producer association....
July 13, 2010 - By GEORGE GRIEVE
I have discussed at length in this column the rise in recent years of the new breed of insurance software vendors. ...
July 07, 2010 - By ROBERT REGIS HYLE
Physicians Liability Insurance Co. (PLICO) could have continued doing business with its old legacy system. ...
June 23, 2010 - By ROBERT REGIS HYLE
When Apple introduced its iPhone to the world back in 2007, the technology leader opened the door to a whole new world of application development for smartphones. ...
June 23, 2010 - By ROBERT REGIS HYLE
Insurance companies’ track records regarding new technologies may indicate the industry will not be among the leaders in adopting digital marketing tools such as e-mail, blogs, social networking, and Twitter....
June 04, 2010 - By ROBERT REGIS HYLE
Travelers Insurance has launched its first mobile applications to accommodate the needs of consumers who turn to smartphones to help conduct business around their personal auto policies....
June 04, 2010 - By ROBERT REGIS HYLE
Regardless of how insurance carriers reach customers—whether it’s as a direct writer or through the independent agent channel—the one thing all insurers have in common is a passion for customer retention....
June 04, 2010 - By SHARON BAKER
Dan Simpson, senior vice president and CIO of Physicians Mutual Insurance Company, created an integrated team to help transform systems and processes to an SOA-based infrastructure....
April 21, 2010 - By ROBERT REGIS HYLE
For some it’s a battle, for others it’s a complement. The direction of personal lines insurance is a source of continuing debate as insurers define and hone their channel strategies between agent-based sales and direct to the consumer. ...
March 25, 2010 - By ROBERT REGIS HYLE
There once was a time when independent agents felt insurance carriers were looking at ways to squeeze agents out of the distribution process through the use of the Internet....
October 01, 2009 - By STAFF WRITER
Allstate Insurance has launched a set of online tools to improve customer service on the carrier’s Web site (www.allstate.com) ...
October 01, 2009 - By ROBERT REGIS HYLE
Technology may not always be easy for small businesses, particularly in the complicated world of insurance agencies. ...

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