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Will Congress Be Piling On More Regulatory Changes?
Regulatory compliance is next in line for Congress. Until Congress acts, insurers watch, wait, and envision what change will mean.

Features

Turn the Page: New Year Brings Hope for Economic Recovery
The last year didn’t exactly deliver a rebound for insurers, but there are ...
Letting Go of Core Insurance Systems Thanks to SaaS
There is no shortage of SaaS-based solutions for policy administration in t...

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Topics »

Customer Connection »
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Insurance has prided itself on the speed and reliability of the policy and sales functions offered customers on its Web site, but until a year ago, customers filing claims weren’t offered the same experience. The carrier knew that had to change.
Tools of the Trade »
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The rock band The Who is known for asking the musical question: "Who Are You?" But it is the insurance industry (and fans of the TV show CSI) that often echoes lead singer Roger Daltrey’s next line, "I really want to know."
Back Office Beat »
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Letting Go of Core Insurance Systems Thanks to SaaS 
Since the dawn of time—well, at least since the dawn of insurance technology—policy administration systems have resided primarily within insurers’ own data centers. Even carriers that today will consider Software as a Service (SaaS) for CRM, sales force automation, business intelligence, or other functions prefer to keep core data processing under their direct control.
CIO Leadership »
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Building Insurance IT From the Ground Up 
Armed with a strong background in underwriting, an MBA in information systems, and several years of experience, Steve Sitterly jumped at the chance a little more than two years ago to join a fledgling startup insurance carrier and build a flexible, scalable platform from the ground up.
IT Viewpoints »
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Decade of Transition for Insurance IT 
It would seem the worst of the financial crises of the last year or so is over, but much of the turmoil they produced is not. The unemployment, foreclosure, and credit crises remain. The stock market has been able to regain some ground, but that statement is only as certain as last night’s closing prices.

Podcasts

E-Commerce for the Insurance Industry

Tech Decisions associate editor Bob Hyle speaks with Forrester senior analyst Chad Mitchell about the concerns carriers should have with doing business on their Web sites.

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Web Exclusives

Who's Using What

First Guaranty Insurance Company (FGIC) has signed a license agreement with LIDP Consulting Services, Inc., for the use of The Administrator, LIDP's policy administration and channel management solution. FGIC selected LIDP for its product, commission and SOA/Web Service processing capabilities.

Kingsway America, Inc., signed a contract with StoneRiver to implement PRO Financial solution across seven of Kingsway’s subsidiaries. Olympus Insurance has agreed to implement StoneRiver PRO Financial and Power2Pay solutions.

American Family Mutual Insurance has selected the Correlsense SharePath solution from Correlsense to improve the insurer’s online quoting system.

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Solution Partners

Building the Case for Policy System Replacement
Guidewire Our current difficult economic environment has not diminished insurers’ interest in addressing the challenges posed by legacy core systems. Replacing aging policy admin systems continues to be a top priority project for property/casualty insurers in 2010.
Internet Telephone Service: A New Frontier for Insurance Carriers
At a time of economic downturn when insurers are struggling to grow revenue, the security issues generated by Internet phone service, aka Voice over Internet Protocol or VoIP, could very well create a new frontier for insurance carriers. Most of you are familiar with the popular Internet phone service known as VoIP, a low-cost, discounted service that is rapidly being adopted just about everywhere.

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