 March 11, 2010 Build Customer Loyalty & Increase Retention: Communicate Anytime, Anywhere, Any Channel What we have here is a failure to communicate.” This often-quoted line has been applied to many situations since Cool Hand Luke hit the movie screens in 1967. But it’s especially apt when we consider the conundrum facing insurance carriers today as they seek to improve the customer experience, retain their loyalty, and drive long-term profitability. Join Deb Smallwood, SMA and Lisa Sutrick, Pitney Bowes Business Insight as they lay the groundwork for a successful multi-channel customer experience. February 25, 2010 2010: The Road to Recovery - How to Position IT for the Business Push As insurers and vendors establish their business plans to accelerate growth in the new year, a partnership is needed to position each side in the same profitable direction. Information technology already has taken a leadership role in helping the insurance industry to avoid the woes many industries have encountered. IT will become even more important as the industry sets in motion the strategy for the next decade. Find out from industry experts what IT needs to know now to kick-start revenue generation today.December 15, 2009 Driving Growth and Efficiency Across Core Processes in 2010 and BeyondJoin National Underwriter and IBM and hear from industry experts as they discuss the use of technologies such as Business Rule Management System (BRMS), Business Process Management System (BPM) and analytics to build smarter insurance processes, leveraging existing IT investments to overcome process silos and address risk management, speed to market, product innovation and transparency needs across product portfolios. October 29, 2009 Healthcare Reform: The Technology Prescription for Inevitable ChangeAs the healthcare debate heats up, change is likely. While nothing is certain, the one thing you can be sure of is insurers must be able to adapt to the new demands. Are you being proactive to manage change and the impact it will have on your Product Development process and operations? October 21, 2009 2010 Claims Technology Outlook: Market Overview and Trends Insurance companies are being squeezed from all sides – increasing regulation and legislation, fluctuating consumer demands, market pressures applied from savvy competitors. Reducing costs and improving customer service can be key differentiators for insurance companies looking to beat the odds, and these considerations are not dependent on company size. September 16, 2009 Utilizing Accurate Property Information to Reduce Premium Tax Liabilities When it comes to filing premium tax, properly assigning an address to the correct jurisdiction is crucial. For insurers, identifying the precise location of a property can mean the difference between compliance and significant penalties. Join us on for a one hour Web seminar detailing First American’s Premium Tax Solution. July 30, 2009 State of the Market: Where We Are, Where We’re GoingAlong with the ongoing unpredictable economy comes an uncertainty regarding what strategies are wisest and which technologies are the best to implement. Join us to hear what several industry analysts have to suggest to turn turmoil into opportunity. And take advantage of their expertise by asking them the questions that matter most to you. June 16, 2009 The Future of Predictive Modeling in Litigation ManagementMoving forward, predictive modeling will play a greater role in litigation management, providing significant improvements in process and total claim outcomes. This web seminar discusses the impact of system-aided guidance. May 13, 2009 Business Success Through Insurance Information MasteryInsurers are being asked to grow and defend their business, accelerate time to market, and provide full regulatory transparency, all while reducing costs. For most P&C insurers, the myriad of processes to turn data into business information is an obstacle to delivering this business value. |